This policy applies to our use of cookies in connection with our Tempcover websites. Cookies don’t apply to our Tempcover App.

What is a cookie?

Cookies are small text files that store information on your device (computer, smartphone, tablet etc) about the websites and web pages you visit. They cannot harm your device. Your web browser will store these cookies and will send them back the next time you visit that website, allowing the website to recognise your device.

What do cookies do?

Cookies help you to have a more positive experience when on our website. They help our website to remember you on a device, so your experience runs smoothly. Cookies help us to continuously monitor and improve our websites functionality and many improvements to our customer journey come from the use of our non-essential cookies.

Cookies do not directly identify you personally; all data remains anonymous.

Non-essential cookies in particular allow us to improve our service by assessing how you use our website and to assist with troubleshooting.

How does Tempcover use cookies?

We use essential and non-essential cookies on our website.

Essential cookies

We use essential cookies which are necessary to enable the core functionality of our website and to ensure our website functions as we would expect. Essential cookies cannot be switched off and without consenting to these cookies, the services that you have asked for cannot be provided.

See our essential cookies:

Name: AMP_007456a5de  

Description: Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.  

Duration: 1 year

Name: AMP_MKTG_007456a5de  

Description: Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.  

Duration: 1 year

Name: tccd

Description: Old version of tccd2 not used anymore and will not be created anymore.

Duration: 1 year

Name: tccd2

Description: To show consistent experiences for a users device.

Duration: 1 year

Name: tcCookieManagement

Description: To track whether to show the Tempcover cookie widget to determine whether the user has given their permission to essential cookies on that device.

Duration: 1 year

Name: tcSession

Description: To accurately track user sessions and capture user information such as the date and time of visits to our website.

Duration: 30 minutes

Name: __stripe_sid

Description: To provide fraud detection and prevention our payment gateway provider, Stripe, apply this functional cookie.

Duration: 30 minutes

Name: __stripe_mid

Description: To provide fraud detection and prevention our payment gateway provider, Stripe, apply this functional cookie.

Duration: 1 year

Name: tc_account_logged_in

Description: A cookie that determines whether the user is logged into their account or not.

Duration: Permanent

Name: tcCustomerCookie

Description: To authenticate registered customers on our website when a quote is created whilst signed in.

Duration: 3 Months

Name: optimizelyEndUserId

Description: Optimizely cookie for test optimisation. Storing an experimentation identifier.

Duration: 6 months

Name: optimizelyRedirectData

Description: Optimizely cookie for test optimisation used for redirects.

Duration: 5 seconds

Name: optimizelyDomainTestCookie 

Description: Optimizely cookie for test optimisation used for url and domain syncing.

Duration: 6 months

Name: optimizelyOptOut 

Description: Optimizely cookie used for test optimisation for opting out.

Duration:10 years

Name: AWSELB

Description: Optimizely cookie used for test optimisation for saving sticky sessions.

Duration: Session

Name: optimizelyRumLB

Description: Optimizely cookie used for test optimisation.

Duration: Session

Name: sessionId

Description: Identifies a user’s session in the Tempcover Insurance journey. This is required to create quotes and purchase cover.

Duration 12 hours

Name: rvu_device_id

Description: Analytics

Duration 400 days

Name: request_id

Description: Used to help debug website performance problems and identify web page requests.

Duration Session

Non-essential cookies

We use non-essential analytics and marketing cookies which help us provide a better experience to our users. These help us improve our website and marketing by collecting and reporting information on the campaigns and web pages you interact with. It also helps us to target our marketing campaigns to people who are most likely to be interested in our services.  

We use third parties (such as Google, Facebook and other social media platforms) to serve advertisements that may be of interest to you on other websites. For more information and the ability to control your preferences, please visit: 

https://policies.google.com/privacy/partners  

https://adssettings.google.com/authenticated  

https://www.facebook.com/adpreferences/ad_settings  

Non-essential cookies can be switched off. In doing so you will still be able to access our website and purchase a policy, but you may not get the best experience. 

We work with Adalyser, an analytics platform that is used to measure response to TV advertising. 

We are partnered with Rakuten Advertising for advertising on the internet.

See our non-essential cookies:

Name: fs_uid

Description:

To track browsing behaviour, we may capture your data within a session replay tool. We set a single first-party cookie containing the end-users fs_uid when recording a user’s activity on our website.

More information about the company that provides this service, Fully Story, can be found in our Privacy Policy under section 3. Sharing of Your Information.

Duration: 6 months

Name: _ga

Description: Google Analytics used to distinguish users. We use this cookie to improve the customer journey by making the user experience more relevant based on previous preferences and behaviour.

Duration: 2 years

Name: _gali

Description: Google Cookies are used for display and search advertisements. We use this cookie to make sure the user is served the correct ads based on previous preferences and behaviour and for enhanced link attribution.

Duration: 30 seconds

Name: _gcl_au

Description: Google Tag Manager allows us to store and track conversions efficiently.

Duration: 1 year

Name: _uetvid

Description: Google Tag Manager allows us to engage with a user that has previously visited our website by storing and tracking visits across sites.

Duration: 16 days

Name: _uetsid

Description: Google Tag Manager allows us to engage with a user that has previously visited our website by storing and tracking visits across sites.

Duration: 1 day

Name: _gid

Description: Google Analytics Cookie used to distinguish users, so we can improve the customer journey by making the user experience more relevant based on previous preferences and behaviour.

Duration: 1 day

Name: _dc_gtm_UA-3063651-14

Description: Used by Google Analytics to throttle request rate, which means that it limits the collection of data on the website during period of high traffic.

Duration: 1 minute

Name: Google Optimize (_gaexp,_opt_awcid, _opt_awmid, _opt_awgid, _opt_awkid, _opt_utmc)

Description: These are Google Optimize cookies used for A/B testing of the tempcover.com website. These cookies also link with other Google Platforms.

Duration: 1 day

Name: _GCL_AW & _GCL_DC

Description: Placed by Google AdSense, these cookies are used to store and track conversions so that conversions can be attributed outside our website landing page.

Duration: 18 months

Name: _fbp

Description: The Facebook pixel uses this cookie to save a unique identifier that helps store and track visits across websites.

Duration: 3 months

Name: _fbc

Description: When a user clicks on an ad on Facebook, the link sometimes includes a fbclid query parameter. When the user lands on our website, the Facebook pixel automatically saves the fbclid query parameter to an _fbc cookie to better understand the performance of our ads. 

Duration: 3 months

Name: _hjSession_{site_id}

Description: Holds current session data. Ensures subsequent requests in the session window are attributed to the same session.

Duration: 30 minutes

Name: _hjAbsoluteSessionInProgress

Description: Used to detect the first pageview session of a user.

Duration: 30 minutes

Name: _hjSessionUser_{site_id}

Description: Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Ensures data from subsequent visits to the same site are attributed to the same user ID.

Duration: 365 days

Name: _hjIncludedInPageviewSample

Description: Set to determine if a user is included in the data sampling defined by your site’s pageview limit.

Duration: 30 minutes

Name: _hjIncludedInSessionSample

Description: Set to determine if a user is included in the data sampling defined by your site’s daily session limit.

Duration: 30 minutes

Name: _hjDonePolls

Description: Set when a user completes an on-site Survey. Ensures the same Survey does not reappear if it has already been filled in.

Duration: 365 days

Name: _hjMinimizedPolls

Description: Set when a user minimizes an on-site Survey. Ensures that the Survey stays minimized when the user navigates through your site.

Duration: 365 days

Name: ab.storage.userId

Description: Used to determine whether the currently logged-in user has changed and to associate Braze events with the current user.

Duration: 400 days

Name: ab.storage.sessionId

Description: Randomly-generated string used to determine whether the user is starting a new or existing session to sync messages and calculate session analytics.

Duration: 400 days

Name: ab.storage.deviceId

Description: Randomly-generated string used to identify anonymous users, and to differentiate users’ devices and enables device-based messaging.

Duration: 400 days

Name: ab.optOut

Description: Used to store a user’s opt-out preference for Braze.

Duration: 400 days

Name: ab._gd

Description: Temporarily created (and then deleted) to determine the root-level cookie domain, which allows the Braze SDK to work properly across sub-domains.

Duration: 1 day

Name: __adal_ca

Description: Store traffic source / campaign data for which advertising campaign drove a user to visit

Duration: Persistent

Name: __adal_cw

Description: Visit timestamp to tie back conversion events to earlier visits

Duration: Persistent

Name: __adal_id

Description: Generated ID to uniquely identify a device

Duration: Persistent

Name: user-id

Description: Randomly generated user ID to be able to unique identify a user for retargeting, conversion, or look-a-like purposes

Duration: 1 year

Name: user-id-v2

Description: Randomly generated user ID to be able to unique identify a user for retargeting, conversion, or look-a-like purposes

Duration: 1 year

Name: sa-camp-*

Description: Tracks a campaign ID that a user has viewed or clicked

Duration: up to 90 days

Name: sa_aid_pv

Description: Stores auction ID of a recent ad click (if engagement tracking is enabled on the universal pixel)

Duration: 1 hour

Name: __podscribe_did

Description: Used by Podscribe to measure the impact of audio campaigns on listeners.

Duration: Up to 90 days

Name: __podscribe_tempcover_landing_url

Description: Used by Podscribe to store the landing URL of site visitors when measuring the impact of audio campaigns.

Duration: Up to 90 days

Name: __podscribe_tempcover_referrer

Description: Used by Podscribe to store the referrer URL of site visitors when measuring the impact of audio campaigns.

Duration: Up to 90 days

Giving your permission

When you first visit our website on a new device we will present our cookies policy to you. This details how and why we use cookies. We do not need your consent to store essential cookies, but we will ask for your permission before storing non-essential cookies on your device.

You can choose to turn off non-essential cookies by amending your preference in the ‘Manage Cookies’ link that is presented to you.

If you choose to accept non-essential cookies you are giving Tempcover permission to store these cookies on your device in line with this policy.

Once you have given your permission we will not show you this message again unless we update our cookies policy or if we do not recognise your device, in which case we must recapture your consent.

If you do not consent to the use of our essential cookies as laid out in this cookies policy then you should not proceed any further and should stop using our website immediately.

If you have any questions or concerns about our use of cookies, you can contact our Data Protection Officer at: [email protected]

Last updated:

Date: 10th December 2024

Version: 2.8